TY - BOOK AU - Hradesky, John L. TI - Total quality management handbook SN - 0070305110 AV - TS156 .H73 1995 U1 - 658.5/62 20 PY - 1995/// CY - New York PB - McGraw-Hill KW - Quality control KW - Total quality management N1 - Includes index UR - http://www.loc.gov/catdir/description/mh022/94026973.html UR - http://www.loc.gov/catdir/toc/mh022/94026973.html ER -